Arturia Hardware Support

Independent Help for Arturia Controllers and Synths

Arturia controllers and synths are powerful creative tools, but firmware updates, DAW integration, or MIDI mapping can be difficult to manage.

Paul Andrews is a provider of expert music technology support

Audio Support helps Arturia users solve these issues with clear, professional guidance. Founded by Paul Andrews, with over 20 years’ experience in studio support, the service provides one-to-one remote help for controller setup, sound design integration, and performance optimisation.

Audio Support is an independent service and is not affiliated with Arturia SA or any other manufacturer.

BOOK A LIVE SESSION

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Fixing Cubase Plug-in Loading Errors After Migration to an M2 Mac running OSX Tahoe 26

20 October 2025

Client’s Question

Why does Cubase keep crashing when I load a project?

Session Result

Incompatible plug-ins removed. Cubase loading.

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Arturia Keylab Essential 61 MIDI control surface options in Logic Pro

12 September 2024

Client’s Question

“Can you please explain how to connect my Arturia Keylab Essential 61 to Logic Pro?”

Session Result

Differences between Arturia’s setup guide and Logic’s onscreen options explained. Controller fully working in Logic.

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Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

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