Native Instruments Support
Independent Expert Help for DAW Users
Native Instruments Support
Independent Help for Sample Library Users
Native Instruments Komplete is a world-class plug-in library — but installing and maintaining it can be tricky. Missing samples, slow loading or file-path errors can stop a session cold.
I’m Paul from Audio Support, an independent specialist who helps creators fix Native Instruments plug-in, library and hardware problems remotely.
While Native Instruments’ official support can help with downloads or licences, I go further — remotely diagnosing the wider system factors that affect performance. From external drives to file paths and DAW integration, I look at your whole setup so everything runs smoothly together.
Need help inside your DAW? I also provide support for Logic Pro, Cubase and other music technology with online booking.
Audio Support is an independent service for Native Instruments users and is not affiliated with Native Instruments GmbH.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Problems Solved
Real client’s stories from the case study archive
Resolving NI Maschine MK3 Missing Content Errors on PC
23 February 2025
Client’s Question
Why can’t I access my sample library content in Maschine?
Session Result
Sample libraries repaired in Native Access. Missing content located.
Read Full Case Study Report: Resolving NI Maschine MK3 Missing Content Errors on PCRepairing Native Instruments Komplete 15 on Mac M2: Fixing Missing Samples and Duplicate Library Links
23 February 2025
Client’s Question
I’m using Logic on a Mac as my DAW and have recently had problems with Native Instruments Komplete in that sounds / files cannot be opened / plug-ins not found. Can you help me?
Session Result
The missing files and plug-in errors were caused by the client incorrectly moving their library to an external SSD, which created duplicate sample folders and broke installation paths. The issue was resolved in Native Access by moving all NI samples to the correct external disk location, removing the duplicate folders, and repairing the library links to restore full functionality in Logic Pro.
Read Full Case Study Report: Repairing Native Instruments Komplete 15 on Mac M2: Fixing Missing Samples and Duplicate Library LinksTroubleshooting Cubase 14 – Part 2
10 February 2025
Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
Resolving the Ghost Plugin: Drum Synth Validation Error in Logic Pro
12 November 2025
Client’s Question
Logic Pro plugin validated but not showing in menu, what’s wrong?
Session Result
AIR Drum Synth plugin file conflict resolved, instrument loading correctly.
Read Full Case Study Report: Resolving the Ghost Plugin: Drum Synth Validation Error in Logic ProAI Co-Pilot: Generating a Vintage Soul Track with Suno
11 November 2025
Client’s Question
How can I use Suno AI to generate professional-sounding music demos quickly?
Session Result
AI-generated 70s Soul track created from original lyrics via detailed style prompt.
Read Full Case Study Report: AI Co-Pilot: Generating a Vintage Soul Track with SunoKorg Kronos Audio Routing Fixed in Logic Pro
11 November 2025
Client’s Question
Why can’t I hear my Korg Kronos 2 in Logic Pro?
Session Result
External synth located, audio signal successfully recorded.
Read Full Case Study Report: Korg Kronos Audio Routing Fixed in Logic Pro
Client’s Question
How do I send my guitar pedal sound and a backing track clearly on Zoom?
Session Result
High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.
Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks