Native Instruments Support

Independent Help for Sample Library Users

Native Instruments Komplete is a world-class plug-in library — but installing and maintaining it can be tricky. Missing samples, slow loading or file-path errors can stop a session cold.

Paul Andrews is a provider of expert music technology support

I’m Paul from Audio Support, an independent specialist who helps creators fix Native Instruments plug-in, library and hardware problems remotely.

While Native Instruments’ official support can help with downloads or licences, I go further — remotely diagnosing the wider system factors that affect performance. From external drives to file paths and DAW integration, I look at your whole setup so everything runs smoothly together.

Need help inside your DAW? I also provide support for Logic Pro, Cubase and other music technology with online booking.

Audio Support is an independent service for Native Instruments users and is not affiliated with Native Instruments GmbH.

Book a Live Session With a Native Instruments Expert

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Managing Native Instruments Komplete Libraries in Kontakt

12 December 2025

Client’s Question

How do I hide unwanted libraries in the Kontakt side pane?

Session Result

Unused libraries hidden, visual clutter removed.

Read Full Case Study Report

Cubase Errors After Installing Sample Libraries in OneDrive

29 November 2025

Client’s Question

Why can’t Cubase load my Spitfire Audio libraries after using OneDrive?

Session Result

Sample libraries relocated off OneDrive to internal SSD; errors resolved.

Read Full Case Study Report

Resolving Maschine MK3 Missing Content Errors: Correcting Native Access Content Paths.

23 February 2025

Client’s Question

Why am I getting “missing content” Kontakt errors when loading Maschine projects in Cubase?

Session Result

Dispersed sample libraries were consolidated, and Native Access’ repair function successfully restored all content paths.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

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