Pro Tools Support

Independent Expert Help for DAW & Hardware Integration

Avid’s Pro Tools is a world-standard DAW for recording, mixing and post-production — but it’s also complex and sensitive to system setup. From playback engine errors and plug-in crashes to interface connection problems or buffer warnings, even small issues can derail a project.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Pro Tools specialist helping engineers, producers and studios troubleshoot Pro Tools issues remotely.

While Avid’s official support can help with installation or licensing, I go further — diagnosing the full recording environment. From ASIO and Core Audio configuration to plug-in compatibility, system optimisation and workflow advice, I ensure every part of your setup works together for a stable, professional Pro Tools experience.

Whether you use Pro Tools Studio, Artist or Ultimate, I can help you fix hardware connection problems, eliminate latency, and resolve session errors that interrupt your recordings or mixes.

Audio Support is an independent service for Pro Tools users and is not affiliated with Avid Technology Inc.

Book a Live Session with a Pro Tools Expert

Recent Problems Solved

Real client’s stories from the case study archive

The Hidden Cost of Too Much Vocal Compression in Pro Tools

3 November 2025

Client’s Question

Why is my piano track bleeding onto my vocal mic in Pro Tools?

Session Result

Headphone bleed eliminated, compression optimised, costly hardware upgrade avoided.

Read Full Case Study Report

Unsolved — Missing Verberate 2 License in Pro Tools 2025.10

3 November 2025

Client’s Question

How do I get my free Verberate 2 plugin out of demo mode?

Session Result

Pro Tools successfully updated via standalone installer; Verberate 2 licensing issue confirmed to be a vendor-side error (Unsolved).

Read Full Case Study Report

Solving Pro Tools No Audio: Understanding I/O Setup & Buses

24 May 2025

Client’s Question

Why can’t I hear Pro Tools through my UAD Apollo Twin?

Session Result

Pro Tools I/O setup configured. Audio fully working.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time