At Audio Support, we combine deep technical expertise with a uniquely human touch to solve your most frustrating music technology challenges. Whether you’re battling persistent DAW errors, wrestling with complex audio routing, or simply need a kind, patient guide to set up your home studio, we’re here to get you back to creating, fast.
The Problems We Solve (and the Peace of Mind We Deliver)
You’re a creator, not an IT expert. Our one-hour remote sessions are designed to swiftly resolve the technical roadblocks that halt your creative flow. We specialise in untangling the most common (and most frustrating) music technology issues, including:
- DAW Crashes & Error Messages: Get quick, effective fixes for Logic Pro, Cubase, Pro Tools, and other digital audio workstations that are slowing you down.
- Complex Audio Routing & I/O Setup: Master your UAD Apollo Console, Pro Tools I/O matrix, and other intricate digital audio routing challenges.
- Seamless Studio Migrations: Confidently move your entire DAW setup (software, plugins, projects) to a new Mac or PC without headaches.
- Advanced Music Technology Configuration: Demystify and integrate advanced hardware and software into your workflow, ensuring everything works perfectly.
- Optimising Audio for Content Creators & Voiceover Artists: Achieve pristine audio quality for your podcasts, voiceovers, and online content, from initial studio setup to applying OBS filters and vocal tweaks.
How Your Session Works: Simple & Effective
We’ve streamlined our process to get you the expert help you need, precisely when you need it:
- Book Your Hour: Use our secure online booking system to select a time that suits you and complete your payment. (If you have a unique or very complex issue and aren’t sure we can help, you’re always welcome to send a brief inquiry via email or WhatsApp first.)
- Connect & Collaborate: At your scheduled time, we’ll connect via a voice call and secure remote desktop. This allows us to see your setup and work with you in real-time, just like we’re in the room.
- Problem Solved, Workflow Restored: We’ll patiently and expertly guide you through the solution, explaining steps in plain language. Our goal is to fix the issue and empower you with a clear understanding, getting your studio back on track within the hour.
- Follow-Up & Peace of Mind: We’ll send a quick email after your session to ensure everything is resolved and that you’re completely satisfied.
Why Choose Audio Support?
In a world full of generic tech support, we offer something uniquely effective:
- Deep, Niche Expertise: Benefit from years of hands-on experience solving complex audio tech problems that even online tutorials and general AI can’t crack. We thrive on the challenges that stump others.
- Human-Centred Approach: Receive patient, jargon-free guidance from a supportive expert who truly understands your frustrations and adapts to your learning style.
- Efficiency & Value: Get precise, actionable solutions in one focused hour, saving you countless hours of troubleshooting and costly mistakes.
- Remote Convenience: Expert help is always just a click away, wherever you are, whenever you need it.
Frequently Asked Questions
Have more questions? We’ve got answers to the most common queries:
How much do you charge?
I sell my time in blocks of an hour. My standard rate for a one-hour troubleshooting call is £90 (GBP). For international clients, this is approximately $110 (USD) or €120 (EURO).
How do you connect to my computer?
My preferred remote desktop software is Anydesk, ensuring a secure and efficient connection to your system.
Can I book a session for less time than an hour?
One-hour bookings are the minimum. This allows us sufficient time to diagnose complex issues, find effective solutions, and provide you with lasting value, ensuring a fair service and sustainable business.
What if you solve my problem in less than an hour?
If your immediate problem is resolved quickly, we’ll utilise the remaining time to optimise your music system, explore other errors, or provide guidance on developing your music. I can also show you the root cause of the issue and teach you how to prevent or solve it yourself in the future.
What if you can’t solve my problem in an hour?
My guarantee is that by the end of your Audio Support booking, you will either have the problem solved or a clear roadmap to the solution. This might involve guiding you to order a replacement part, arranging a workshop visit, helping you write technical emails to support teams, or quoting for a follow-up session if more time is needed.
What Our Clients Say
Don’t just take our word for it – here’s what some of our clients have experienced:
“Highly recommend Paul for quickly identifying and solving a Logic Pro software problem.” – James C.
“Audio Tech Hero! Paul has exceptional expertise, is personable, and has great teaching skills. Highly recommended.” – Amy Balmer
“Friendly, relaxed, and attentive approach to solving music production technology problems. Highly recommend!” – Joseph Gibson
“Incredibly efficient, knowledgeable, patient, skilled, and gets the job done.” – Scott Yahney
Ready to get your music technology working seamlessly?
Book Now
The rate for an hour of technical support with Head Technician Paul Andrews is currently:
£90 GBP
($120 USD) (€110 EUR)