Logic Pro Support
About Paul Andrews + Audio Support
Paul Andrews
Logic Pro Expert, Founder, Audio Support
Logic Pro is one of the most powerful digital audio workstations available, but even the best software can behave unpredictably when hardware and settings don’t align. At Audio Support, I specialise in helping creators fix those frustrating problems that halt creativity – from random audio dropouts to Logic Pro freezing mid-recording. Through one-to-one remote sessions, I connect directly to your Mac, diagnose the cause, and guide you through a practical fix.
Logic Pro Technical Support That Understands How You Work
Many Logic Pro users contact me after spending hours in forums or waiting on Apple’s generic support line. Apple’s team are great with system questions, but they don’t sit inside a real project with you, listening to your mix stutter while you try to hit record. That’s where I come in.
During a remote session, we screen-share using secure software such as AnyDesk or Zoom. I can see your Logic Pro preferences, audio interface settings and plug-in chain in real time. Together we troubleshoot the entire signal path – hardware, software, and workflow – until everything runs smoothly again.
Case Study
Logic Pro 10.7.7 Crashing – Fixing Plug-in Conflicts on macOS Monterey
The Client’s Challenge
Joe, a professional composer, contacted Audio Support after Logic Pro began crashing repeatedly. His system included:
- MacBook Pro (M1, 2020)
- macOS Monterey
- Logic Pro 10.7.7
- Toontrack EZdrummer 3 and other third-party plug-ins
Each time Joe opened a project and clicked the track containing EZdrummer 3, Logic Pro crashed immediately. Sometimes a crash report appeared; sometimes it didn’t.
He also described a visual glitch where Logic would play back audio but the playhead stayed frozen — frustrating and unpredictable behaviour that made composing impossible.
Session Setup
The client booked a remote session through my online booking system.
We connected via WhatsApp for voice communication and used AnyDesk for secure remote desktop access.
Diagnosis
At first glance, his setup appeared consistent: an M1 Mac running macOS Monterey with Logic Pro 10.7.7 — all released around 2020–2021.
However, EZdrummer 3 was a newer release designed for later versions of Logic Pro and macOS. This created subtle incompatibilities between his host software, operating system, and updated plug-ins.
I confirmed via Activity Monitor that Logic Pro was running natively, not under Rosetta, so Intel translation wasn’t causing the problem.
Re-creating the crash made the cause clear. Logic Pro failed whenever it tried to activate EZdrummer 3 on project load.
Inside File > Project Settings > General, Joe had enabled:
“Load plug-ins only when needed.”
This setting deactivates unused plug-ins at startup and reloads them when a track is selected.
In Joe’s session, EZdrummer 3 wasn’t truly “unused” — it already contained MIDI data. When Logic attempted to reload the instrument mid-session, the DAW crashed instantly.
After disabling this setting, saving a new version of the project, and reopening it, Logic Pro loaded normally. Selecting the EZdrummer 3 track no longer caused a crash.
The Fix
With the immediate crashing resolved, we investigated the playback glitch.
That issue wasn’t related to any specific plug-in; it pointed to graphics and timing behaviour that Apple addressed in later versions of Logic Pro and macOS.
I recommended Joe update his system to ensure full compatibility:
- macOS → Sonoma (or at least Ventura)
- Logic Pro → 11.x series
While it’s wise to be cautious with updates, Apple Silicon machines like Joe’s M1 handle recent releases very reliably. The most significant compatibility risks I see today involve newer software on older Intel Macs, not the other way around.
Joe followed my advice, updated to macOS Sonoma and Logic Pro 11.2.3, and later emailed to confirm:
“Everything’s working beautifully — no crashes, no glitches, just smooth playback. Thank you for your help and reassurance.”
Reflection
This case highlights how Logic Pro stability depends on harmony between macOS, the DAW, and third-party plug-ins. Joe’s hesitation to upgrade was sensible — many professionals delay updates to protect active projects — but sometimes staying too far behind introduces the very instability you’re trying to avoid.
Knowing when it’s safe to update, especially on Apple Silicon, comes from real-world experience. That’s what Audio Support offers: practical, human troubleshooting informed by years of hands-on audio engineering.
By combining diagnostic insight with empathy for the creative process, we find not just quick fixes but sustainable solutions.
Closing Thoughts
When Logic Pro starts crashing or acting erratically, it’s rarely a single bug. It’s the interaction of versions, drivers, and plug-ins — the delicate ecosystem of modern production.
At Audio Support, I provide one-to-one remote troubleshooting for Logic Pro users worldwide, helping composers and producers eliminate technical roadblocks so they can focus on making music.
Need Logic Pro Support?
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Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
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