Behringer Support

Independent Help for Audio Interfaces & Studio Hardware

Behringer gear is affordable and powerful — but setting it up to run smoothly with your DAW can sometimes be a challenge. From UMC interfaces to X-Series digital mixers and MIDI controllers, configuration issues can stop your workflow cold.

Paul Andrews is a provider of expert music technology support

I’m Paul from Audio Support, and I offer remote one-to-one troubleshooting for Behringer hardware and software. Whether you’re dealing with driver conflicts, routing problems, latency, or audio dropouts, I’ll help you get clear, stable sound back through your system.

I go beyond factory reset instructions or download links — providing hands-on diagnosis of your whole setup: DAW I/O settings, USB and ASIO drivers, buffer optimization, mixer routing, and firmware configuration. The goal is simple: your Behringer device working reliably every time you hit record.

Audio Support is an independent service for Behringer users and is not affiliated with Music Tribe or Behringer GmbH.

BOOK A LIVE SESSION WITH A BEHRINGER EXPERT

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Behringer X-Air Fader Bypass: Solving the Pre-Fader Aux Send Routing Issue

9 May 2024

Client’s Question

Why don’t the faders and mutes on my Behringer X-Air aux outputs work?

Session Result

Aux send tap configuration corrected from pre-fader to post-fader, immediately restoring master fader and mute control.

Read Full Case Study Report

Behringer Odyssey Low Signal: The Phase Reversal Fix from Using a TRS (Balanced) Cable

10 August 2023

Client’s Question

Why is my Behringer Odyssey producing a very low signal into my audio interface?

Session Result

Balanced TRS cable replaced with an unbalanced TS cable, resolving phase cancellation and restoring full signal volume.

Read Full Case Study Report

Behringer HLC 660M: Solving the Headset Microphone Cable and Solder Connection Fault

13 July 2023

Client’s Question

Why is my Behringer headset microphone not sending any audio signal?

Session Result

Internal hardware fault confirmed in the XLR connector with a broken solder connection, providing a clear path for physical repair.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time