Focusrite Support
Independent Expert Help for Scarlett, Clarett & Vocaster
Focusrite Support
Independent Help for Audio Interface Users
Focusrite interfaces are popular for a reason—great sound, simple software, and flexible I/O. But when drivers, clocking, or routing misbehave, your creative flow grinds to a halt.
I’m Paul from Audio Support. I provide one-to-one remote troubleshooting for Focusrite hardware and software, including Scarlett, Clarett, Vocaster and legacy ranges. I diagnose issues across the whole chain— drivers, Focusrite Control, routing between apps, DAW I/O, USB power, and operating system permissions—so everything works together reliably.
While Focusrite’s official resources are useful for downloads and documentation, I go further: hands-on remote diagnosis and setup, tailored to your Mac or PC, your DAW, and your studio wiring. The goal is simple: clean, low-latency audio in and out, every time.
Need help inside your DAW? I also provide support for Logic Pro, Cubase, Ableton Live and other music technology with online booking.
Audio Support is an independent service for Focusrite users and is not affiliated with Focusrite Audio Engineering Ltd.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Problems Solved
Real client’s stories from the case study archive
Client’s Question
Why does Logic Pro stop recording in the middle of my vocal takes?
Session Result
Faulty cable identifed. Replacement ordered.
Read Full Case Study Report: Solving Logic Pro Dropouts for a Singer Using Scarlett Solo and Rode NT1-ALogic Pro Setup for Guitarists: Fixing Mono/Stereo Input and Optimizing Scarlett Solo Gain
19 September 2025
Client’s Question
Why is my recorded guitar only playing back through one speaker, and how can I start recording multi-track songs in Logic Pro?
Session Result
The mono signal in one speaker issue was instantly resolved by correcting the track input setting from stereo to mono. The remainder of the session provided a complete workflow tutorial covering optimal gain staging (Hi-Z mode) on the Scarlett Solo, multi-track recording (overdubbing), and programming with Virtual Drummer, transforming the client’s frustration into a flawless recording setup.
Read Full Case Study Report: Logic Pro Setup for Guitarists: Fixing Mono/Stereo Input and Optimizing Scarlett Solo Gain
Client’s Question
Why am I unable to record new audio tracks since upgrading to Cubase 14?
Session Result
OSX Privacy and Security settings updated. Client advised on file management strategies.
Read Full Case Study Report: Resolving No Audio Recording in Cubase 14 on a New Mac (macOS Privacy Settings)Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
Resolving the Ghost Plugin: Drum Synth Validation Error in Logic Pro
12 November 2025
Client’s Question
Logic Pro plugin validated but not showing in menu, what’s wrong?
Session Result
AIR Drum Synth plugin file conflict resolved, instrument loading correctly.
Read Full Case Study Report: Resolving the Ghost Plugin: Drum Synth Validation Error in Logic ProAI Co-Pilot: Generating a Vintage Soul Track with Suno
11 November 2025
Client’s Question
How can I use Suno AI to generate professional-sounding music demos quickly?
Session Result
AI-generated 70s Soul track created from original lyrics via detailed style prompt.
Read Full Case Study Report: AI Co-Pilot: Generating a Vintage Soul Track with SunoKorg Kronos Audio Routing Fixed in Logic Pro
11 November 2025
Client’s Question
Why can’t I hear my Korg Kronos 2 in Logic Pro?
Session Result
External synth located, audio signal successfully recorded.
Read Full Case Study Report: Korg Kronos Audio Routing Fixed in Logic Pro
Client’s Question
How do I send my guitar pedal sound and a backing track clearly on Zoom?
Session Result
High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.
Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks