Universal Audio Support
Independent Expert Help for Synths, Keyboards & MIDI Controllers
Universal Audio Support
Independent Expert Help for Apollo, Volt & UAD Plug-Ins
Universal Audio interfaces and plug-ins are trusted in professional studios — but driver conflicts, firmware updates or DAW integration issues can still derail a session.
I’m Paul Andrews from Audio Support, an independent Universal Audio specialist. I help musicians and producers fix Apollo/Volt connection & configuration, Console routing, UAD plug-in authorisation, buffer/latency and LUNA integration — all via secure remote sessions.
While Universal Audio’s official support focuses on accounts and hardware registration, I go further by diagnosing your whole recording environment. From Thunderbolt driver settings to DAW I/O and session templates, I ensure your system works as one stable, creative tool across macOS and Windows.
Whether you use Mac or PC, Logic Pro, Cubase, Ableton Live or Pro Tools, I can help you solve connection issues, optimise buffer settings, and restore smooth performance with your Apollo, Volt or LUNA setup.
Audio Support is an independent service for Universal Audio users and is not affiliated with Universal Audio Inc.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Problems Solved
Real client’s stories from the case study archive
Client’s Question
Why can’t I record my mic or guitar in Logic Pro?
Session Result
Apollo Twin X I/O matrix reset. Audio inputs restored.
Read Full Case Study Report: No Sound in Logic Pro from Your UAD Apollo Twin? Check Your Console I/O MatrixUAD Apollo Twin Not Showing Up in Logic Pro? How to Troubleshoot macOS System Extensions
1 June 2025
Client’s Question
Why is my Apollo Twin not being recognised by my UAD software?
Session Result
UAD system exentions unblocked in Mac OSX Security and Privacy settings.
Read Full Case Study Report: UAD Apollo Twin Not Showing Up in Logic Pro? How to Troubleshoot macOS System Extensions
Client’s Question
Why can’t I hear Pro Tools through my UAD Apollo Twin?
Session Result
Pro Tools I/O setup configured. Audio fully working.
Read Full Case Study Report: Solving Pro Tools No Audio: Understanding I/O Setup & BusesRecent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
Resolving the Ghost Plugin: Drum Synth Validation Error in Logic Pro
12 November 2025
Client’s Question
Logic Pro plugin validated but not showing in menu, what’s wrong?
Session Result
AIR Drum Synth plugin file conflict resolved, instrument loading correctly.
Read Full Case Study Report: Resolving the Ghost Plugin: Drum Synth Validation Error in Logic ProAI Co-Pilot: Generating a Vintage Soul Track with Suno
11 November 2025
Client’s Question
How can I use Suno AI to generate professional-sounding music demos quickly?
Session Result
AI-generated 70s Soul track created from original lyrics via detailed style prompt.
Read Full Case Study Report: AI Co-Pilot: Generating a Vintage Soul Track with SunoKorg Kronos Audio Routing Fixed in Logic Pro
11 November 2025
Client’s Question
Why can’t I hear my Korg Kronos 2 in Logic Pro?
Session Result
External synth located, audio signal successfully recorded.
Read Full Case Study Report: Korg Kronos Audio Routing Fixed in Logic Pro
Client’s Question
How do I send my guitar pedal sound and a backing track clearly on Zoom?
Session Result
High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.
Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks