Studio One Technical Support | Audio Support for PreSonus Users

Studio One Support

Independent Help for PreSonus Studio One Users

Studio One is one of the most intuitive and creative DAWs available — but when it stops behaving as expected, your workflow can grind to a halt. From missing audio devices to CPU spikes or confusing plugin paths, technical issues can quickly interrupt your creative flow.

Paul Andrews is a provider of expert music technology support

Audio Support helps Studio One users overcome these frustrations with clear, one-to-one technical help delivered remotely. Founded by Paul Andrews, a technician and educator with over 20 years’ experience in music technology, the service provides step-by-step guidance to diagnose, fix, and optimise your Studio One setup.

Sessions cover system optimisation, interface configuration, latency reduction, and plugin management — giving you the confidence that everything will just work when inspiration strikes.

Audio Support is an independent service and is not affiliated with PreSonus or any other manufacturer.

BOOK A LIVE SESSION

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Problems Solved

Real client’s stories from the case study archive

Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks

9 November 2025

Client’s Question

How do I send my guitar pedal sound and a backing track clearly on Zoom?

Session Result

High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.

Read Full Case Study Report

PreSonus Audio Interface Not Connecting to Logic Pro: How to Fix Blocked Drivers in macOS Security

23 November 2024

Client’s Question

I updated the PreSonus Universal Control software, and now my Quantum audio interface is not connecting with Logic at all. How can I get it working?

Session Result

The connection failure was due to the client missing the 30-minute window to approve the new driver’s system extension in macOS Security Preferences. The issue was resolved by following the official PreSonus guide to remove and reinstall the driver, immediately followed by navigating to the Security Preferences to “Allow” the system extension, which restored the PreSonus Quantum’s connection to Logic Pro.

Read Full Case Study Report

I/O Effect Feedback Fix: Setting Up SPL Transient Designer in Logic Pro with PreSonus Universal Control

6 January 2024

Client’s Question

I’m trying to set up my SPL Transient Designer hardware unit as an I/O effect in Logic using my PreSonus 1810c interface, but all I get is nasty feedback and frustration. How can I get this working correctly?

Session Result

The feedback and routing errors were caused by the default settings in the PreSonus Universal Control software, which was sending the same Logic DAW output to multiple physical outputs and causing a loop. The solution was two-fold: 1. Corrected Internal Routing: Adjusted the Mix 3/4 setup in the Universal Control software mixer to ensure physical outputs matched the correct DAW outputs (e.g., muting DAW 1 and unmuting DAW 3 for Mix 3/4). 2. Eliminated Feedback: Muted all input channels on the software mixer, allowing Logic Pro to handle input monitoring and stopping the SPL unit’s output from feeding back into itself.

Read Full Case Study Report

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time