Universal Audio Support
Independent Universal Audio Expert Help for Musicians & Producers
Universal Audio Support
Independent Expert Help for Apollo, Volt & UAD Plug-Ins
Universal Audio interfaces and plug-ins are trusted in professional studios — but driver conflicts, firmware updates or DAW integration issues can still derail a session.
I’m Paul Andrews from Audio Support, an independent Universal Audio specialist. I help musicians and producers fix Apollo/Volt connection & configuration, Console routing, UAD plug-in authorisation, buffer/latency and LUNA integration — all via secure remote sessions.
While Universal Audio’s official support focuses on accounts and hardware registration, I go further by diagnosing your whole recording environment. From Thunderbolt driver settings to DAW I/O and session templates, I ensure your system works as one stable, creative tool across macOS and Windows.
Whether you use Mac or PC, Logic Pro, Cubase, Ableton Live or Pro Tools, I can help you solve connection issues, optimise buffer settings, and restore smooth performance with your Apollo, Volt or LUNA setup.
Audio Support is an independent service for Universal Audio users and is not affiliated with Universal Audio Inc.
How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
- Logic Pro 10.7.7 Crashing – Fixing Plug-in Conflicts on macOS Monterey
- Fixing Cubase Plug-in Loading Errors After Migration to an M2 Mac running OSX Tahoe 26
- Solving Logic Pro Dropouts for a Singer Using Scarlett Solo and Rode NT1-A
- Viscount Canticus Organ: Recording 3-Channel MIDI for Cubase and Sibelius Scoring
- Korg Minilogue XD: Troubleshooting MIDI Connection and Logic Pro Sync
- Case Study: From Frustration to Flawless – Logic Pro Setup for an Electric Guitarist
- Why Your Audio Is Holding Back Your Content
- How to Master Your Sample Libraries: A Guide to Better Organization and Performance
