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Configuring Control Surfaces in Cubase

Remote Assistance From Specialist Technicians

5.0
Based on 112 reviews
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Common Cubase Problems: Configuring Control Surfaces

Cubase configuring control surfaces - MIDI Remote Manager

If your control surface isn’t behaving correctly, this is usually down to configuration in Cubase’s Device Setup or other MIDI configuration in your system. Typically, issues with control surfaces can be resolved by making sure the right script is installed, but we can manually edit the Mackie Control or HUI configuration if necessary.

Audio Support is a small company based in the UK which provides remote technical support services to music technology users worldwide.

Find out more about our remote troubleshooting service

Recent work configuring control surfaces in Cubase

How Our Service Works

This is the process you should expect when making a booking for remote technical support:
  • Client makes an enquiry by email or WhatsApp.
  • Audio Support will reply and confirm if we can help.
  • A date and time for the remote support session is arranged.
  • Client makes payment for the first hour of support via PayPal.
  • At the agreed date and time, Audio Support technician connects with the client via voice call and remote desktop.
  • Technician helps the client solve the problem.
  • Email contact after the session to confirm everything is resolved.

The process for making a remote troubleshooting appointment is explained in more detail in this guide for new clients.

Rates

Our standard rate for an hour of remote support is

  • £60 (UK)
  • $75 (USD)
  • €70 (EURO)

Questions

For answers to common questions about our remote support service such as ‘what happens if you solve my problem in less than an hour?‘ or ‘what if you can’t solve my problem?‘ please visit our FAQ page.

Get in Touch

Reviews

Audio Support
5.0
Based on 112 reviews
powered by Google
David Wyatt
David Wyatt
12:04 07 Nov 24
Many thank to Paul for sorting out a non-sounding key on my Roland keyboard. He also found another key that wasn't working fully (that I hadn't noticed) and fixed that too. It was all done in just over an hour. Absolutely first class service, at my home, as he lives nearby. He is such a friendly personable guy, and I have no hesitation in recommending him... you won't be disappointed.
Luuk Melisse
Luuk Melisse
08:52 07 Nov 24
Breadalbaneman
Breadalbaneman
10:54 29 Oct 24
I had an hour session with Paul of Audio Support today after a seriously frustrating week of trying to get Cubase/Tascam to work. Fantastic result and this guy knows his stuff. I am now up and running and raring to go. Thanks again and no hesitation recommending Audio Support. Does what it says on the tin. Brilliant!
Laurie Batchelor
Laurie Batchelor
08:14 16 Oct 24
Paul was really helpful in solving problems with Logic Pro that were making it difficult to use & also taught me about some other more general Logic things as well
Amy Balmer
Amy Balmer
19:02 11 Oct 24
If I could give Paul infinite stars I would! He is literally my Audio Tech Hero! I was so stuck with a number of different issues and after witnessing him working live I can tell you now there is no way in hell I could of solved any of that on my own despite pouring over hours of youtube tutorials - not even my best techy friends where able to help me on this one! He is not only a virtuoso in all things sound engineering, music and tech related but, he is so personable and funny as well as super supportive and patient to work and learn alongside with, definitely a natural teacher. I will be telling all my fellow singers, performers and musicians about him and his skills as he is a one stop shop for all our frustrations and needs! And I know that whenever I have anything to do with tech stuff whether that be to increase my own learning or skills or on events and projects he is and always will be my go to guy! I highly recommend Paul!Thank you SO much!
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More Cubase Problems

Plugins problems in Cubase

Cubase Plugin Not Showing VST Sound Error

There are all sorts of reasons why plugins might fail to install or not be found in Cubase.

Find out more.

Setting Up External Hardware

Using external hardware such as synths, outboard effects and a mixer can make your music productions sound great, but they can add a lot of complexity to your system.

Find out more

Glitchy sound in Cubase

Cubase VST performance indicator overloaded

Sample rate errors and glitchy playback are usually resolved by looking at your audio interface.

Find out more.

Moving Cubase to a new PC or Mac is a process that can throw up all sorts of errors. We can help you navigate this process and rebuild your music system to ensure your existing music projects load on your new computer.  Find out more.

Missing file errors in Cubase

Cubase missing file error in Kontakt

Missing file errors are a common problem. When you record audio or use loops in a Cubase project, audio files are created that need to be saved in particular folders. Find out more.

Licensing issues for Cubase

We can help you resolve any difficulties you might be having with your Cubase licence using the Steinberg Activation Manager. Find out more.

Delayed sound in Cubase

Cubase delayed sound MIDI port setup

If you press a key on your MIDI keyboard and there is a delay in hearing a note being played by Cubase then we frequently need to change the latency settings of your audio interface. Find out more.

Configuring control surfaces in Cubase

Cubase configuring control surfaces - MIDI Remote Manager

If your control surface isn’t behaving correctly, this is usually down to configuration in Cubase’s Device Setup or other MIDI configuration in your system. Find out more.

Managing a sample library in Cubase

Managing a sample library in Cubase

We can help free up space and improve performance on your Mac or PC by moving your large sample libraries to external hard drives and then configuring your sampler plugins to recognise the new library locations. Find out more.

Cubase on school networks

Cubase on a school network no valid license found

Installing and troubleshooting Cubase on school and college networks is a uniquely difficult challenge. Paul has written a specific page about his experience and expertise in helping schools with Cubase.