Paul from Audio Support details a recent remote technical support session where he helped a composer using Logic Pro try to locate missing audio files. After an unsuccessful search he explains to his client exactly what has happened, why the files have disappeared, why they… Read More »Why Logic Pro Permanently Deleted My Audio Files and How to Prevent It
As part of a recent remote support session I was asked this question: “When making a recording in Logic Pro I want to be able to ‘Punch-out’ so that my song keeps playing but not in record-mode. Is this possible?” Yes it is. You need… Read More »How to Use Record/Record Toggle for Quick Punch-Out in Logic Pro
Hello Paul. I have Native Instruments Maschine MK3 running in Cubase. I’m getting an error message: “One or more Kontakt instances cannot be recalled correctly perhaps due to missing content”. Can you help? – HE I received the above request from a client and arranged… Read More »Resolving Maschine MK3 Missing Content Errors: Correcting Native Access Content Paths.
Hi Paul. I’ve been trying the assign the knobs on my Novation Launch Control XL to control mixer features in Logic Pro. Can you help? – J I received the above message from a new client, and we arranged to connect for a remote support… Read More »Novation Launch Control XL: Creating Custom Mixer Assignments via Logic Pro’s MIDI Environment
Hi Paul. I’m using Logic on a Mac as my DAW and have recently had problems with Native Instruments Komplete in that sounds / files cannot be opened / plug-ins not found. Can you help me? – ST I recently received the above message from… Read More »Repairing Native Instruments Komplete 15 on Mac M2: Fixing Missing Samples and Duplicate Library Links
Hi Paul. I am starting to get many Cubase crashes for no obvious reason. I upgraded to Cubase 14 as I thought that would help with stability, but it hasn’t solved the problem. I need to book a session with you as soon as possible.… Read More »Troubleshooting Cubase 14 – Part 2
Hi Paul. I have an M2 Mac with Logic Pro and am struggling with lag and slow performance. I would like to book a session with you. – OB I received the above message from a new client and we arranged a time to connect… Read More »M2 Mac Performance Fix: Eliminating Logic Pro 11.1.2 Plug-in Errors After Migration
Hi Paul. Cubase is not opening. When I double-click the icon I get an error message that says ‘No Valid License Found’. Then the app shuts down. Its weird because I have a license and it was working yesterday. What can I do? – BC… Read More »Cubase 9.5 “No Valid License Found” Error Solved: Simple eLicenser Re-seating Fix
Hi Paul. My PC keeps shutting down when I’m using Cubase 13. I don’t know why. Can you help? I received the above message from an existing client and we arranged a time to connect for a remote support session. Once I was remotely viewing… Read More »Why Your PC Shuts Down When Using Cubase: Troubleshooting Video Driver Conflict
Hi Paul. Can you help me work out how to use Pro Tools without an audio interface on my PC Laptop? – TS I received the above message from an existing client and we connected for a remote support session. My client explained that wanted… Read More »ASIO4ALL Not Working With Pro Tools on PC