Learn how remote audio support resolved a common Logic Pro setup issue for a guitarist, helping them fix a mono recording problem, master their audio interface, and unlock the full potential of their home studio.
Experiencing ‘no audio’ when recording in Cubase 14 on your new Mac? This case study details how we resolved a macOS privacy setting issue and provided expert advice on file management and backups.
Experiencing missing or hanging MIDI notes when a Yamaha Montage 8 is connected to Logic Pro? This issue can be caused by the Montage inadvertently sending MIDI data on multiple Performance Parts simultaneously. In this case study, Paul Andrews of Audio Support explains how he remotely diagnosed and resolved this problem for a client by identifying and changing the active Performance preset on the Montage.
Hi Paul. I have a weird problem with my Logic Pro. I can’t copy and paste my guitar recordings between projects. The audio gets all scrambled. Can you help me figure out whats going on please? – OT I received the above message from a… Read More »Why Copying Audio Regions Between Logic Pro Projects Scrambles the File Reference
Hello Paul. I have Native Instruments Maschine MK3 running in Cubase. I’m getting an error message: “One or more Kontakt instances cannot be recalled correctly perhaps due to missing content”. Can you help? – HE I received the above request from a client and arranged… Read More »Resolving Maschine MK3 Missing Content Errors: Correcting Native Access Content Paths.
Hi Paul. I’ve been trying the assign the knobs on my Novation Launch Control XL to control mixer features in Logic Pro. Can you help? – J I received the above message from a new client, and we arranged to connect for a remote support… Read More »Novation Launch Control XL: Creating Custom Mixer Assignments via Logic Pro’s MIDI Environment
Last week I connected with a voiceover artist via my profile on the website Fiverr. During that session I supported her by diagnosing that the Auto-Gain feature on her Focusrite Scarlett 2i2 audio interface was the cause of noise problems in her home studio. We… Read More »Optimizing Voiceover Recording: Fixing Noise and Setting Gain on Focusrite Scarlett
I received the above request from a new client via my profile on the website Fiverr and we arranged a remote support session for the next week. At the agreed time, my client and I connected via a WhatsApp video call and we set up… Read More »Focusrite Scarlett Auto-Gain Causing Rising Noise Floor in a Voiceover Booth
Having trouble getting your MIDI keyboard to work with Cubase 14? This case study details how Audio Support resolved an issue where a Launchkey Mini MK3 wasn’t sending MIDI input to Cubase. The solution involved activating the ‘All MIDI Inputs’ setting for the device in… Read More »MIDI Keyboard Not Working With Cubase 14 – Solved
As part of a recent remote support session about setting up Native Instrument’s Komplete package with Ableton Live during a booking on Fiverr, I was asked the following question: Why do I have to press so hard on my Komplete Kontrol S88 MK3 keyboard to… Read More »Controlling Keyboard Sensitivity of Komplete Kontrol S88 MK3 Keyboard