Spitfire Audio Support

Independent Expert Help for Sample Library and Composer Tools

Spitfire Audio’s orchestral libraries are among the best in the world — but getting them running smoothly inside your DAW can sometimes be challenging. From missing samples to confusing installation paths or plug-ins that won’t load, even small technical issues can interrupt your creative flow.

Paul Andrews is a provider of expert music technology support

I’m Paul Andrews from Audio Support, an independent Spitfire Audio specialist who helps composers, producers and educators fix sample library and plug-in problems remotely.

While Spitfire’s own support team assists with licences and downloads, I go further — diagnosing the wider system setup. From disk speeds and external storage to DAW integration and plugin hosting, I make sure your Spitfire libraries work perfectly alongside your instruments and effects.

Whether you use Logic Pro, Cubase, or Pro Tools, I’ll help you resolve load errors, optimise Kontakt or plug-in settings, and get your orchestral templates running the way they should.

Audio Support is an independent service for Spitfire Audio users and is not affiliated with Spitfire Audio Holdings Ltd.

Book a Live Session with a Spitfire Audio Expert

Recent Problems Solved

Real client’s stories from the case study archive

M2 Mac Performance Fix: Eliminating Logic Pro 11.1.2 Plug-in Errors After Migration

10 February 2025

Client’s Question

Why is Logic Pro so slow on my new M2 Mac, and what is causing the “An Audio Unit Has Reported A Problem” error?

Session Result

Logic Pro performance restored by removing incompatible plug-ins, updating remaining plug-ins to Apple Silicon versions, and relocating cloud-synced Logic project and sample library files to local storage, eliminating the “Audio Unit” errors.

Read Full Case Study Report

Kontakt Libraries Showing ‘Repair’ in Native Access: External SSD Disconnect Solved by Upgrading USB Cable

4 December 2024

Client’s Question

Why do my Kontakt libraries on my external drive keep showing the ‘Repair’ warning in Native Access?

Session Result

Connectivity issues resolved by identifying a loose USB adapter as the culprit and advising the client to replace it with a high-specification USB-C to SSD cable for a secure, high-speed connection.

Read Full Case Study Report

Spitfire Audio LABS Update: Guiding a Client Through the New Interface, Subscription Options, and Finding Free Libraries

1 December 2024

Client’s Question

LABS by Spitfire Audio has changed. I can’t find the instruments I used in a previous project. Can we connect for you to help me work out what’s going on?

Session Result

The client was successfully guided through accessing Spitfire Audio Manager, installing the updated LABS plug-in, finding it in Pro Tools, and learning how to filter the new interface to easily locate and load free libraries and presets from previous projects.

Read Full Case Study Report

How Remote Support Works

1. Make an Enquiry

Explain your music technology issues and Paul will confirm if he can help.

2. Book a Session

Select a date and time and make payment via Simplybook.

3. Remotely Connect

Paul will work with you live to answer questions and solve problems.

Recent Reviews

Let’s Get Your System Running Smoothly.

No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.

Make an Enquiry

Book a Session

I usually reply to enquiries within a few hours during UK weekday daytime.

Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.

For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.

How soon can you help me?

Usually within 1–2 days. Use the booking system below to find the next available slot.

How do remote sessions work?

We connect via AnyDesk for secure screen sharing and talk via WhatsApp or Google Meet. I guide you live.

What does it cost?

£90 per hour for remote troubleshooting (approx. $110 / €120). Paid securely via SimplyBook.

What if the problem isn’t fixed in one session?

You’ll get a clear plan: next steps, parts to order (if any), and an estimate for follow-up.

Make an Enquiry

I’ll reply personally as soon as I can — usually within a few hours during UK daytime.

Book Your Session Securely Online

You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.

Outside the UK? Use the Timezone icon to book in your local time.

💳 Session fee: £90 per hour (UK Pound Sterling)
⏱️ Availability: Usually within 1–2 days.
🗓️ Duration: Each session lasts one hour.
🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
🔒 Security: Remote access is one-time only and closes automatically when the session ends.
🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time