Waves Audio Support
Independent Waves Audio Expert Help for Producers & Engineers
Waves Audio Support
Independent Expert Help for Plug-In and Licence Issues
Waves plug-ins are studio essentials for countless producers and engineers — but version conflicts, authorisation problems or plug-ins suddenly disappearing from your DAW can bring your sessions to a halt.
I’m Paul Andrews from Audio Support, an independent Waves Audio specialist helping musicians, producers and studios troubleshoot complex plug-in and installation issues remotely.
While Waves Central and official support can assist with account and licence questions, I go further — diagnosing the full system environment that affects performance and compatibility. From installer versions to macOS updates, plug-in folder paths and DAW integration, I make sure your Waves plug-ins load reliably every time.
Whether you’re using Mac or PC, Logic Pro, Cubase, Ableton Live or Pro Tools, I’ll help you repair missing plug-ins, fix licence recognition errors, and restore stability to your projects.
Audio Support is an independent service for Waves Audio users and is not affiliated with Waves Audio Ltd.
Recent Problems Solved
Real client’s stories from the case study archive
Client’s Question
We’ve been getting a lot of crashes in our Pro Tools rig on our M2 Mac. What are the likely causes and how do we fix it?
Session Result
The client was advised on the likely causes of crashes relating to M2 Mac/Apple Silicon compatibility, the necessary use of Rosetta, and the specific settings needed for Melodyne and Waves plug-ins, providing a clear plan for system stability.
Read Full Case Study Report: Pro Tools M2 Mac Crashes: Plug-in Incompatibility and Rosetta Advice for StabilityWaves Central PC Login Issue Solved: Default Browser Not Set
16 January 2025
Client’s Question
I need help with Waves Central 15.3.2. It won’t log me in and I don’t know why.
Session Result
The login issue was resolved by identifying that the PC had no default browser assigned for web links, which is necessary for Waves Central’s browser-based login. Setting Chrome as the default application immediately allowed the user to log in.
Read Full Case Study Report: Waves Central PC Login Issue Solved: Default Browser Not Set
Client’s Question
Why is Cubase 13 freezing and taking 10 minutes to load, and why are some of my plug-ins missing once it finally loads?
Session Result
The slow loading and missing plug-ins were caused by an incompatibility between Waves V13 licenses/Waveshells and Cubase 13. The problem was resolved by advising the client to update the licenses to the latest version (V15) through Waves Central, which restored the plug-in functionality and normal loading speed.
Read Full Case Study Report: Cubase Slow Loading & Freezing Solved: Waves V13 License Conflict with Cubase 13How Remote Support Works
1. Make an Enquiry
Explain your music technology issues and Paul will confirm if he can help.
2. Book a Session
Select a date and time and make payment via Simplybook.
3. Remotely Connect
Paul will work with you live to answer questions and solve problems.
Recent Reviews
Let’s Get Your System Running Smoothly.
No automated tickets, no waiting queues — just one-to-one help from an experienced music technology specialist. I’ll connect to your system remotely, identify the issue, and guide you through the fix.
I usually reply to enquiries within a few hours during UK weekday daytime.
Once you make an enquiry, I’ll read it personally and reply with initial advice or a link to book a remote session if needed.
For booked sessions, you’ll receive a secure AnyDesk link and we’ll talk via WhatsApp or voice chat. Sessions last up to an hour — long enough to diagnose the cause and apply a practical fix.
Make an Enquiry
I’ll reply personally as soon as I can — usually within a few hours during UK daytime.
Book Your Session Securely Online
You can book your Audio Support session instantly using the secure form below.
Choose a time that suits you — I’ll confirm by email and send remote-access details before your appointment.
Outside the UK? Use the Timezone icon to book in your local time.
- 💳 Session fee: £90 per hour (UK Pound Sterling)
- ⏱️ Availability: Usually within 1–2 days.
- 🗓️ Duration: Each session lasts one hour.
- 🔁 Rescheduling: Sessions can be moved up to 24 hours in advance.
- 🔒 Security: Remote access is one-time only and closes automatically when the session ends.
- 🌍 Timezone: Default times shown are UK (GMT/BST). Use the timezone Icon to set to your local time
You don’t have to keep guessing what’s wrong — I’ll help you find the cause and fix it, so you can get back to making music.
More Case Studies
Recent problems solved for real clients.
Resolving the Ghost Plugin: Drum Synth Validation Error in Logic Pro
12 November 2025
Client’s Question
Logic Pro plugin validated but not showing in menu, what’s wrong?
Session Result
AIR Drum Synth plugin file conflict resolved, instrument loading correctly.
Read Full Case Study Report: Resolving the Ghost Plugin: Drum Synth Validation Error in Logic ProAI Co-Pilot: Generating a Vintage Soul Track with Suno
11 November 2025
Client’s Question
How can I use Suno AI to generate professional-sounding music demos quickly?
Session Result
AI-generated 70s Soul track created from original lyrics via detailed style prompt.
Read Full Case Study Report: AI Co-Pilot: Generating a Vintage Soul Track with SunoKorg Kronos Audio Routing Fixed in Logic Pro
11 November 2025
Client’s Question
Why can’t I hear my Korg Kronos 2 in Logic Pro?
Session Result
External synth located, audio signal successfully recorded.
Read Full Case Study Report: Korg Kronos Audio Routing Fixed in Logic Pro
Client’s Question
How do I send my guitar pedal sound and a backing track clearly on Zoom?
Session Result
High-quality, mixed guitar, microphone, and backing track successfully routed into Zoom.
Read Full Case Study Report: Pro-Sound Guitar Lessons on Zoom: Routing Hardware and Backing Tracks