Connected remotely to a client in the North of England who was having problems with missing plugins in Bandlab. Checked through my clients C: drive and found that the plugin had installed to the c:/program files/Steinberg/VST Plugins folder. Opened Bandlab and checked the VST plugin… Read More »Finding missing plugins in Bandlab
Connected with a client in the South of England who had a problem with an installation of Cubase 12 on a new PC. He had successfully used Steinberg’s Download Manager to install Cubase and Halion but many of his favourite Halion presets were not available… Read More »Installing legacy Steinberg plugins and removing license errors in Cubase 12
Connected remotely with a client in the Channel Islands using hardware synths in his studio. Started by discussing his setup and looking at how everything is currently connected around Pro Tools and Ableton Live in his studio. He explained to me that although the setup… Read More »Issues with MIDI timing in a studio using external hardware synths
Connected with a Logic client in the West of England who had bought a batch of Spitfire and Toontrack plugins online and wanted help installing them in custom locations on his Mac. Also showed the client how to create Track Presets in Logic Pro so… Read More »Installing Spitfire and Toontrack plugins
Connected with a new client in Australia who was having a problem with his MIDI keyboard not connecting properly with Ableton Live. Only half of the octaves of the keyboard were working and triggering MIDI in Ableton. After chatting with the client and looking at… Read More »MIDI controller keyboard not working properly in Ableton Live
At Audio Support we are frequently asked about specific issues relating to DAWs, plugins and hardware. To help our clients understand the range of problems that we can help deal with, we publish our job reports. The following are just a few of the real world problems that we’ve encountered and solved.
Connected remotely to a client in Dover who was having problems with her Focusrite Scarlett audio interface not being recognised by Cubase. Solved by reinstalling the driver software. Used the rest of the hour session to show the client how to download and install any… Read More »Focusrite Scarlett Audio Interface Disconnecting
Connected remotely with a client in Switzerland. His problem was that Logic crashed immediately when loading. The diagnosis was that an incompatible plugin (Miroslav Philharmonik by IK Multimedia) was causing the crash as Logic was scanning the AU components folder. Removed the plugin from the… Read More »Logic Pro X not opening – ‘Bundle Error’ – solved
Visited a school in West London to help the IT department with an installation of Cubase AI Elements 12 in their new music suite. All the typical problems with using Cubase on a school network were in effect with some new issues I hadn’t seen… Read More »Cubase AI Elements 12 installation in a school
Connected remotely with a client preparing for an upcoming gig. Last month I had helped him work out why his MIDI faders were unable to control specific functions in Logic. This time the problem was the pitch bend wheel on his AKAI MPK249 controller wasn’t… Read More »Fixing the AKAI MPK249 Pitch Wheel When It Sends MIDI on the Wrong Channel