Spoke to a client in the US who was having a problem with no sound being heard in a Cubase project that had previously been working fine. My process to diagnose and solve this problem: I discussed with the client the likely cause and worked… Read More »No Sound in an individual Cubase Project
Connected with a composer client in Sussex, England who was having problems with his Pro Tools session files crashing when opening on his M1 Mac. The projects would open but then the program would freeze and need to be force-quit. This seemed to be at… Read More »Pro Tools Crashing on Load
Spoke to a recording artist and her manager about recommendations I would make for her new live rig for an upcoming series of gigs. I had previously helped them with some technical problems transferring session files from Pro Tools to Cubase. She needed a solution… Read More »Recommending an Audio Interface for Live Performance
Broken solder connection on a Behringer 660M headset
I spoke to a singer in North London who was having problems with his Cubase setup. He was using a Behringer UMC22 audio interface and having an issue with his audio recorded from his microphone sounding strange.
Spoke to a composer in West London who was having problems with Logic Pro. This was his process: I connected with the client’s Mac remotely and looked at his Logic project and worked out why this was happening. I explained to the composer that the… Read More »No sound from certain MIDI regions when assigning sounds to Native Instruments Kontakt
Connected remotely to a client in Spain who was setting up a Pro Tools rig for mastering. He was using four 16 Pro Tools HDX cards in the PCI slots of his Mac connecting to various hardware compressors, EQs and bus processors via an Apogee… Read More »Configuring an Apogee Symphony, Eventide H900 and Pro Tools HDX system
Spoke to a client in California who was recording audio in Logic and having problems with audio regions changing tempo. He had used Logic’s Bounce-in-Place function but had found the audio regions were now missing some of the tails of the notes. He was using… Read More »Restoring slowed down audio regions in Logic Pro
Went to see a client in South East London who was having a problem with his Komplete Audio 6 audio interface disconnecting from Ableton Live every time he opened the program. The disconnections were also occurring randomly during his Ableton sessions. My client was working… Read More »Native Instruments’ Komplete Audio 6 audio interface disconnecting
Connected with a client in the South of England who had a problem with an installation of Cubase 12 on a new PC. He had successfully used Steinberg’s Download Manager to install Cubase and Halion but many of his favourite Halion presets were not available… Read More »Installing legacy Steinberg plugins and removing license errors in Cubase 12